Defective Requests will not be honoured if the product has been damaged or misused by you in any way.
While every effort is made to ensure you get a perfect product every time, even our Triple Quality Inspection Program (TQUIP), however rare, can sometimes miss a hidden defect.
If you believe you have a defective product, please refer to usage tips or call customer service at (604)762-7979.
A customer service representative will ask you a couple of questions to help determine if the product is in fact defective. If a product is believed to be defective, please return unused portion of product within 30 days of purchase date. Shipping is a customer expense and no refunds will be issued for shipping charges.
Returned products must be shipped by ground.
2nd Wind canned oxygen is considered a dangerous goods product by Transport Canada and shipping this product by air is illegal.
Please ship return products to:
2nd Wind Distributors
ATT: Returns Dept.
1752 Westover Rd.
North Vancouver, B.C.
V7J1X6
Canada
Allow up to 7 days after returned product has been received to receive credit. No credit will be given other than the original credit card used in the initial transaction.